Junior Digital Platform Associate (Application Support)

Job description

Core Responsibilities 1. System Support 2. Client Support 3. Implementation Support 4. Documentation and Organisation 5. Team Support - Responsible for the day-to-day operation of the Uniphi system alongside senior team members. - Assist users with basic system queries (e.g., login issues, navigation support), escalating more complex issues where required. - Help monitor system usage and flag any issues or irregularities. - Taking responsibility for testing activities during system updates and releases (e.g., following test scripts and recording results). - Responsible for maintaining and improving user guidance materials such as FAQs and user guides. - Assist in preparing materials for client demonstrations and training sessions (e.g., slide decks, user guides). - Shadow senior colleagues during client meetings and training sessions to build understanding of client needs. - Help respond to basic client queries regarding system functionality, under guidance. - Capture client feedback and requests, ensuring they are clearly documented for further review. - Support the team in gathering and documenting client requirements for new or updated platform configurations. - Responsible for...