Global Customer Excellence Senior Specialist

Job description

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness , Imagination , Exemplary and Excellence . With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment. YOUR ROLE: The Customer Experience specialist will have also a PMO scope to support Customer Excellence team. The Customer Experience specialist within Customer Excellence team will support Customer Experience Manager action plan and perform key achievements (CSat and NPS). This role involves managing, feedback systems, monitoring customer sentiment, escalating critical cases, and ensuring daily routines run smoothly. Th...