Service Desk Analyst

Job description

Would you be interested in providing trust in all aspects of IT? If IT Services is responsible for IT operations and the procurement of IT related services, licenses and supplies for If Insurance. We provide this through a number of vendors – multisourcing being a key to provide value for money to If. Now we have an open position in Vækerø as a Service Desk Analyst on a permanent basis. About the role: Your main responsibilities will be providing end-users in If with IT-support by resolving requests through different channels. Those are primarily calls, chat or face-to-face in the Service Point. You will be taking a proactive ownership of customer requests and the follow-up progress. You will play an active role in providing trust in all aspects of IT. About the team: If’s employees as well as it’s customers rely on that IT works, is modern and cost efficient. To live up to these expectations we must be able to handle a complex environment and communicate that in an understandable way. We must have a high level of professionalism and competence, be service minded and eager to learn If’s business challenges. Providing the highest quality of service to your customers and communicatin...