Senior Salesforce Administrator

Job description

About Team We are a cross-market Salesforce support and administration team, ensuring the stability, performance, and continuous improvement of a platform used across all IPF Digital markets. We collaborate closely with architects, developers, testers, and business users to deliver reliable, scalable, and user-friendly solutions that support our growth ambitions. This role is based in Warsaw , with responsibility for initiatives across all IPF Digital operations and markets . Here’s how you’ll put your skills into action Service Operations: Ensure smooth day-to-day operation of Salesforce by managing incidents and service requests within agreed SLAs, maintaining high system availability and a consistent user experience across markets. Application Support: Provide hands-on support to users, diagnosing and resolving issues efficiently while escalating complex cases when needed, ensuring minimal disruption to business operations. System Configuration and Optimisation: Leverage Salesforce’s out-of-the-box capabilities to configure and enhance platform features, improving usability and reducing dependency on full development cycles. Problem Management and Root Cause Analysis: Investigat...