Senior Student Services Technician

Job description

Job Title Senior Student Services Technician Department: Student Financial Assistance Operations Worker Type: Temporary (Fixed Term) Pay Type: Hourly Hourly Rate: 20.15 Work Shift: Scheduled Weekly Hours: 28 Benefit Eligible: No Post-Offer, Pre-Employment Physical Required?: No Job Description Summary: Performs a variety of complex to advanced administrative tasks involving some discretion and requiring moderate amounts of independent judgment related to the oversight of the daily operations of Admission, Registrar and Student Financial Assistance Job Description: Essential Duties: Loan Processing & Data Management: Execute high-volume, detail-oriented data entry and documentation review for student loans, ensuring total accuracy and compliance while maintaining organized filing systems and generating standard reports. Compliance & Quality Assurance: Monitor loan requirements—including entrance and exit counseling—while assisting with routine audits and identifying complex discrepancies for escalation to professional staff. ​ Customer Support & Communication: Provide high-quality service via phone and email to resolve general financial aid inquiries, distribute status updates to st...