Technical Account Manager

Job description

About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture. ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us. About the role: The Technical Account Manager serves as the primary technical advisor and advocate for our most strategic enterprise customers. You'll combine deep technical expertise with strategic relationship management to ensure customers maximise the technical value of our platform, optimise performance and reliability, and successfully scale. This role bridges the gap between customer technical teams and our product, engineering, and support organisations, acting as a trusted technical partner throughout the customer lifecycle. Key responsibilities: Provide expert guidan...