Client Success Associate

Job description

Client Success Associate PURPOSE: The Client Success Associate will be an integral part of the Client Success (CSX) team, working to ensure seamless contract management, accurate data processing, and efficient internal operations. This role focuses on supporting the CSX team by managing contract renewals, true-ups, billing processes, and reporting, while ensuring that client needs are met, and internal systems are accurate and up to date. The ideal candidate will demonstrate strong organizational skills, attention to detail, and the ability to collaborate with multiple teams to drive client success. Additionally, this position on the client success team will be assigned to Ascend’s maintenance tier of clients to: RESPONSIBILITIES: - Serve as the primary client contact for assigned set of Ascend’s maintenance tier client base. - Provide coordination between the client and our operations team and owns the overall client success and satisfaction. The primary responsibilities of the Client Success Associate include: Support function for assigned team: - Submit contract change forms/true-ups based on input from the CSX team to ensure contract agreements remain current. - Support the CSX...