Deskside Support Engineer - on-site Walton Oaks

Job description

Job Description: We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Walton Oaks. The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment. The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner. Responsibilities: - Working on behalf of DXC Technology. - Providing wide ranging Deskside support to end users in office environments - Work to resolve issues accurately and efficiently, within set targets and in a professional manner - Maintain a dedicated commitment to service quality & customer experience - Take ownership of tickets escalated from the service desk & other teams, handling them appropriately - Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly - Work well within the client environment - Ensure that all activity is accurately...