Part-Time Front Office Agent-GCT

Job description

Under the general direction of the Front Office Manager, the Hotel Front Desk Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests. Key Responsibilities: Check-in & check-out (ensure effective check-in and check-out procedures are followed for individual and group/tour activity) Addressing telephone and in-person inquiries: Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guests’ rooms and deliver items to guests at their request on an as-needed basis Maintain room security by providing effective key control & confidentiality Record requests for special accommodations, suites and/or in-house packages. Check daily for out-of-order rooms, VIP rooms, and special accommodations requests, and ensure all Pre-registrations are done correctly Follow shift checklists to ensure all duties are completed in a timely manner Must maintain proper balance and knowledge of daily transactions and float responsibilities Ass...