Bilingual Centralized Call Centre Representative (Remote) - Day Shift (Eng/Fre)

Job description

Position: Bilingual Centralized Call Centre Representative (Eng/Fre) Structure: Remote Shift: Monday–Friday, with a start time between 10:00 a.m. and 2:00 p.m. (8‑hour shift) ABOUT THIS CAREER OPPORTUNITY: The Centralized Call Centre Representative is located in Markham and reports to the Call Centre Supervisor. Following 3-4 weeks of virtual training, you will be given the opportunity to work entirely remotely if you are able to meet the criteria to ensure your success. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining and monitoring the work database of the Computerized Maintenance Management System (CMMS). - Answer telephones, order taking, file organization, and operation of office equipment - Handle internal and external customer inquiries both by telephone and by email - Fulfill requests by clarifying desired information, researching appropriate response, completing transactions, and/or forwa...