Patient Access Coordinator I

Job description

Description Summary: The Patient Access Coordinator I is responsible for the day-to-day activities at the Call Center to facilitate efficient operations and provide a high quality customer service experience to all callers. Responsibilities: - Duties and responsibilities include, but are not limited to: - Placing, receiving and routing a high volume of calls through the switchboard. - Greeting callers in a compassionate, congenial and professional manner. - Providing assistance to patients and family members, answering questions and supplying accurate and up-to-date information to callers. - Relaying messages or transferring calls to appropriate staff in response to patient’s requests. - Paging physicians and/or clinical staff with emergencies. - Assisting callers in scheduling appointments according to each provider's individual protocol requirements. - Following established insurance protocols to ensure patient insurance plan is accepted by the scheduled provider - Updating patients insurance and demographic information - Scheduling patients for office visits and office procedures - Rescheduling appointments per request by patients or physicians - Transferring calls to and from t...