Customer Resolution Agent

Job description

We are working closely with Nottingham Community Housing Association to assist with the appointment of a Customer Resolution Agent , on a 2-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £14.05 - £18.45 per hour Summary: The Customer Resolution Admin will be responsible for investigating and resolving customer complaints, ensuring a high-quality and timely service. The role involves working closely with internal and external stakeholders to gather information, identify root causes, and deliver effective resolutions while maintaining excellent customer experience standards. Responsibilities: Essentials : - Investigate and resolve customer complaints in a timely and effective manner - Deliver high-quality written and verbal communication in line with organisational standards - Aim to resolve complaints at the first point of contact wherever possible - Analyse complex information to identify root causes and make evidence-based decisions - Follow established procedures and policies to manage and resolve cases - Liaise with internal and external stakeholders to support investigations - Experience i...