Dutch Customer Service Agent-Premium Loyalty Program

Job description

Dutch Customer Service Agent | Premium Loyalty Program Barcelona Poblenou | Hybrid** Tasks: What you will do - Handle inbound calls and written cases in Dutch - Deliver a high-quality customer experience - Identify sales opportunities (financial products) in a consultative way - Work with multiple tools and properly document interactions Requirements: - Native Dutch - Fluent English - Customer service experience (call center/multichannel is a plus) Benefits: What we offer - Competitive salary + performance bonuses - Hybrid working model - Young, dynamic, and multicultural environment - Office in Poblenou with a great rooftop terrace to relax, recharge, and enjoy your breaks - Training and development opportunities - Shift hours from Monday to Friday from 8h to 16h and from 12h to 20h, only two working weekends per month. - 6 month contract and renewable to permanent after that period.