Customer Service Advisor

Job description

How will you CONTRIBUTE and GROW?: We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. - Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams - Raises manual notes for permitted scenarios and updates Manual Log - Raises credit notes adhering to the credit note request procedure - Takes payments from customers and reconciles banking for gas and equipment - Calculates commission payments to agents and makes adjustments to cylinder holdings - Completes manual template to create Proforma Invoices as required - Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert - Develops and maintains knowledge of products, services and systems as required - Identifies sales opportunities for referral to the sales team - Develops strong long term relationships with customers and agents to fully understand their needs - Provides proactive service to select customers based on outbound contact -...