Senior Manager, Customer Compliance

Job description

The Sr. Manager, Customer Compliance owns CyrusOne’s customer assurance program, leading customer audits, and site assessments, coordinating evidence requests, and ensuring accurate, on-time completion of customer questionnaires, third-party risk assessments, and due diligence deliverables. The role builds a scalable operating model (standard audit packages, templates, playbooks, response library) and mobilizes cross-functional SMEs across the business to protect CyrusOne’s sensitive information while delivering a best-in-class customer experience by delivering timely, accurate, and secure responses while enforcing appropriate scope control, confidentiality, and evidence-handling standards. The role also manages and develops specialist resources that execute day-to-day audit coordination and questionnaire workflows. Key responsibilities: 1) Customer audits & site assessments 2) Questionnaires, risk assessments, and customer due diligence 3) Program standardization, tooling, and performance management 4) Cross-functional governance & enterprise support 5) People leadership - Own the full customer audit/site assessment lifecycle: intake, scoping/approval, scheduling, pre-read package...