Customer Success Specialist - Australia

Job description

Description AEM (Advanced Environmental Monitoring) is the global leader in innovative mission critical weather, wildfire and water monitoring and intelligence solutions. We aim to be the world’s essential source for environmental insights – enabling decisive action and positive outcomes for our customers and their constituents. Our family of innovators offers world-class hydrometeorological technologies and services, including sensors, dataloggers, telemetry, and advanced analytics and software. Our technology and services empower the communities and organizations to survive – and thrive – in the face of escalating environmental risks. The Customer Success Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will include ongoing technical support and troubleshooting, software implementation and configuration, and customer onboarding and training. This position will report to the Customer Success Manager. Job Responsibilities: Ongoing Software Support - Receive and respond to customer inquiries through phone, email, and web-based chat. - Document and track activity...