Dispatcher - HVAC

Job description

Description The HVAC Dispatcher is responsible for coordinating service technicians, scheduling service calls, and acting as a key communication hub between customers, technicians, and management. This role ensures efficient daily operations, timely service delivery, and a high level of customer satisfaction. Requirements: - Schedule and dispatch HVAC service technicians for service calls, maintenance, and emergency requests - Prioritize calls based on urgency, technician skill set, and location - Monitor technician routes, job progress, and availability throughout the day - Communicate job details, updates, and changes clearly to technicians - Answer incoming customer calls and schedule appointments professionally - Provide customers with accurate arrival windows and service updates - Handle rescheduling, cancellations, and after-hours calls as needed - Enter and update job information in dispatching/field service software - Coordinate with service managers to optimize workload and efficiency - Maintain accurate records of work orders, technician notes, and customer information - Support billing, invoicing, and parts coordination when required - High school diploma or equivalent (...