Customer Service Officer

Job description

About Us Join us at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high-growth, ASX-listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally. The Opportunity: We are seeking a dedicated Customer Service Officer to join our team in Malaga, WA. In this role, you’ll manage a high volume of customer interactions across multiple channels. Key Responsibilities: - Manage high volumes of inbound calls, providing timely and professional assistance to customers. - Coordinate and schedule hard waste collection bookings efficiently. - Respond to customer enquiries received via email and the Cleanaway website, ensuring accurate and prompt resolutions. - Maintain and update customer records in our CRM system. - Collaborate with internal teams to ensure seamle...