Sr. Supervisor, Regulatory Complaints (Blue Ash, OH)

Job description

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. > > > > > > > > > > JOB DESCRIPTION: Location Requirement: This role is required to work in the Blue Ash, OH. Job Summary: The objective of the position is to oversee the Regulatory Complaints team. This team is responsible for investigating and responding to written regulatory complaints that customers file against Green Dot to attain the best possible response and resolution. You will have a chance to be a subject matter expert and escalation point to the Regulatory Complaint case owners as well as for Federal and State Regulators. You will also have an opportunity to develop and train employees and assure daily tasks and metrics are completed and/or resolved. Key Responsibilities: Supervises Regulatory Complaint team who are responsible for investigating and resolving the most escalated customer-initiated complaints to the highest professional standards. Ensure that all regulatory complaints have been filed with a state or federal regulator are managed to excellent professional standards and within Green Dot’s terms and policies. Manage the team’...