Operations Manager

Job description

Position Summary Manages and directs the daily activities of branch operations and assists the General or Regional Manager with duties and responsibilities. Make recommendations to improve productivity, quality, and efficient delivery of products and services; maintain compliance with company policies and procedures and implement plans to accomplish goals. Leads and directs the work of others and determines workflow and scheduling. Sorts out problems and priorities and is proactive with problem solving for both customers and employees. Ensure that all customers are assisted in a professional and responsive manner and customer needs, or issues are handled appropriately. Essential Functions: - Aids the General or Regional Manager on achieving annual revenue, profit, and staffing plans. - Responsible for successfully planning, controlling, and managing product and service deliveries to ensure that customer needs are met. - Hire and maintain a productive staff. Ensure employees are properly trained and prepared for career growth. - Identifies resources needed and assigns individual responsibilities under the direction of General Manager. - Maintains a high level of organization, tracki...