12 month Intern - Customer Service Analyst

Job description

Job Title: Customer Support Analyst (Undergraduate Placement) Location: Global Operations Centre Department: Enterprise Application & System Entitlements (EASE) & CME Co-Location Support Term: Undergraduate Placement / Internship Role Overview Are you looking to kickstart your career in Financial Services? This is a premier opportunity to join a global corporate environment and gain front-line experience within a 24x7 support team. As a Customer Support Analyst , you will be the first point of contact for CME Co-Location customers and users of high-stakes trading applications. You will balance technical troubleshooting with world-class customer service, ensuring that traders and administrators have the support they need to navigate risk management and post-trade services effectively. Principal Accountabilities: - Omni-channel Support: Respond to customer requests via phone, email, IM, chat, and workflow tools with the highest degree of professionalism. - Technical Troubleshooting: Provide Level 1 support for trading applications (including CME Direct, Brokertec, and EBS ). Distinguish between system issues and user error, escalating or re-educating users as necessary. - Compliance...