IT Support Technician, Level 2

Job description

About Guitar Center: At Guitar Center, we are driven by a shared passion for music and technology. We support over 300 stores nationwide and a growing network of shared services facilities. Our IT team plays a critical role in ensuring our business runs smoothly and our customers and associates stay connected to what matters most. About The Role: The IT Support Technician Level 2 is a key contributor to our End User Support team, delivering advanced technical support across hardware, software, and conference systems. This role serves as the primary escalation point for Level 1 Technicians and plays a hands-on role in resolving complex incidents, managing system configurations, and enhancing end-user support. The ideal candidate is a problem-solver with strong technical and communication skills, who thrives in a fast-paced environment and is committed to delivering exceptional support. This position reports to the Supervisor, Help Desk and reflects Guitar Center’s core values of service, passion, integrity, and doing what’s right for our employees and business. Responsibilities: - Serve as a senior escalation point for resolving complex hardware, software, and access-related issues....