Supervisor, Passenger Service

Job description

The Passenger Service Agent Supervisor oversees daily passenger service operations to ensure exceptional customer service, safety compliance, and efficient airline operations. QUALIFICATIONS: - Must be 18 years of age or older - HS Diploma or GED - Two (2) years of customer service or hospitality experience - Minimum one (1) year of supervisory experience - Excellent verbal and written communication skills - Strong leadership skills PREFERRED REQUIREMENTS: - Airline or Airport Operations experience ESSENTIAL FUNCTIONS: - Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge - Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime - Perform all duties of subordinate employees when necessary - Ensure implementation of the Safety Management System (SMS) - Implement a safety plan for the station - Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary - Train/retrain all personnel in airline procedures, safety pr...