Analyst Lead, Product Technical Support

Job description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know~ Are you FIS? About The Role: As part of the Application Support Team you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. What You Will Be Doing: - Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment. - Provide in-depth product support and researching client issues. - Troubleshoot problems with equipment or software applications and recommend corrective action. - Document customer information and recurring technical issues to support product quality programs and product development. What You Will Need: - Prior banking experience preferred - Strong analytical, organizational and time management skills - The ability to work independently - You are an excellent comm...