Growth Strategist Lead

Job description

Growth Strategist Lead Customer Experience · New York City Full-time 💜 NYC-based 💜 $145,000–170,000: Hi, I'm Lisa, and I lead the Customer Experience team at Mutiny. This team owns the most important metrics in our business: time to value, retention, and growth of our customer base. We are, above everything else, obsessed with our customers. Not in a surface-level way — we want every person who works with us to feel like a confident product and growth expert, like they're learning something valuable from every interaction, and like working with Mutiny is genuinely unlike any other vendor relationship they've had. As the foundational CX team, we are culture creators and culture keepers. We set the bar for what it means to work in CX at Mutiny, and we build the DNA we'll pass on to every person who joins this team after us. I'm hiring our first Growth Strategy Lead — a role that combines senior customer ownership with the operational scope of someone who's ready to start building and leading a team. Our customers are some of the fastest-growing B2B companies in the world: Snowflake, Figma, Gitlab, Resolve.ai and many more. They're ambitious, they move fast, and they need a partner wh...