Sales Advisor - Loyalty Team

Job description

Sales Advisor - Loyalty Team Department: Loyalty: Employment Type: Full Time: Location: Dublin 18: Compensation: €34,000 / year: Description: - First point of contact for Retention calls - renegotiating customer contracts What we offer: €29,000 basic salary with a €5,000 bonus structure. - Progression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors. - The first month's bonus is guaranteed. Key Responsibilities: - Focus on minimising pre-churn via phone, SMS, email contact and use of various systems - Updating historical customer account around retention/cancellation issues - Maintaining daily/weekly and monthly retention KPI’s and achieve targets - Ad hoc phone-based customer service and sales activities as required Skills, Knowledge and Expertise: - Considerable attention to detail desired - Have excellent communication skills - Proven ability to work in a self-directed and organised manner - Experience in a similar role and using CRM systems is an advantage Benefits: - Competitive salary & bonus structure - Discounted Health Insurance – Group Scheme with Laya Heal...