Contact Center Modernization Migration POD Technology Lead

Job description

Wells Fargo is seeking a Senior Technology Business Systems Consultant to support and deliver technology solutions that enable business outcomes across contact center and enterprise platforms. This role partners closely with business, product, and technology teams to analyze complex challenges and translate them into scalable solutions—particularly in support of the migration of our Lines of Business to the new Contact Center as a Service (CCaaS) platform. In this role, you will: - Lead or participate in technology initiatives that address complex business problems with innovative technology solutions - Contribute to the design and evolution of systems, processes, and procedures that are cost‑effective, scalable, and aligned with business requirements - Analyze and evaluate complex business, operational, or technical challenges requiring in‑depth planning, direction, and problem‑solving - Partner with business and technology stakeholders to assess needs, define requirements, and lead delivery of comprehensive technical solutions - Act as an internal consultant by applying quality tools, process definition, and continuous improvement practices to re‑engineer and optimize technical p...