LATITUDE Customer Support Specialist (with Italian and French) - Madrid based

Job description

Location: On site working schedule (5 days in the office), in our hub in Madrid, Spain. About the role: Are you multilingual and want to use your language skills in an international environment to provide global support to clinicians and patients? Do you enjoy helping people? Then you are the person we are looking for to join our team to support LATITUDE Remote Monitoring. We are currently looking to reinforce our international team which provides support on LATITUDE Remote Monitoring, a system which allows patients implanted with a cardiac device to be monitored remotely by their physician. Your responsibilities will include: - Provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.). - Provide remote support to patients while set-up and troubleshooting of their remote monitoring system. - Educate, support and train customers and patients through phone consultation and written correspondence. - Support optimization of clinic workflows, analyzing processes and making recommendations for remote management. - Document and evaluate customer inquiries, comments and concerns. - Achieve and maintain proficiency for LATITUDE. - Create r...