Front Desk Clerk- Level I (Full-Time; Varied Shift)

Job description

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Front Desk Clerk: DIVISION: Hotel: DEPARTMENT: Hotel Front Office, Hotel Tower IV Front Desk GRADE/FLSA STATUS: H9 - Non-Exempt: BADGE TYPE/COLOR: Key--Blue: REPORTS TO: Shift Manager, Sunrise Hotel; Supervisor, Front Desk SUPERVISES: N/A: JOB SUMMARY: Efficiently check-in/out guests. Respond to inquiries and complaints efficiently, courteously, and professionally to achieve maximum guest satisfaction while complying with or exceeding all standard operating procedures and services. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 1: Perform guest registration and room assignments, accommodating special requests whenever possible Pre-register block reservations: Anticipate and provide for VIP guest needs in advance of request Learn and anticipate guest preferences and provide personalized service Process same-day reservations and, when needed, future reservations following hotel rate structures and selling strategies Receive hotel front desk calls, dispatch special requests, bell service, valet, and other amenities and services for hotel guests Dispatch internal calls for Team Members and guests Handle guest check-i...