Senior Manager- Customer Experience System (Temporary Opportunity)

Job description

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. You’re ready to play an essential role behind the scenes by providing vital support, ensuring seamless project execution, and playing a pivotal role in shaping the future of transportation. In this role, you'll: Work within the Planning, Integration and Passenger Division, as part of the Strategy Insights and Customer Experience Branch. You will work closely with delivery partners to lead the strategic design, development and delivery of a cluster‑wide technical refresh of the Transport for NSW Customer Experience System, including customer‑facing channels and core enabling technologies. The role defines the overarching product strategy and vision, ensuring alignment with organisational priorities, customer needs and enterprise delivery outcomes. This is a Fixed Term Contract until the 31.12.27. The role is based at Elizabeth Street but primarily works from Parramatta with our delivery teams. It is embedded within the team’s established ways of working and supports collaborative program delivery. Flexible hybrid work options are available to promote balance and producti...