KFC Shift Lead

Job description

Pay Range- up to $21.00 per hour. KFC Shift Lead Role: Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities: Ensuring Consistent Customer Satisfaction · Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed. · Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s). · Ensure that all employees present a neat clean appearance and wear company uniform. · Personally demonstrate the Customer needs are the highest priority. · Ensure food safety, quality and accuracy of orders. · Resolve customer complaints quickly while maintaining positive customer relations. · Greets customers with a smile, is polite and pleasant when speaking with customers. · Works with urgency. · Works with management and fellow employees. · Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand. · Demonstrates a positive and enthusiastic attitude wit...