Client Operations Support Representative - Hybrid

Job description

Duties and Responsibilities: Manage open agent tickets relating to general account inquires through completion. Post any missing payments to accounts through RP function for client reconciliation process Maintain a thorough and effective contingency plan with Client Service Representative to ensure clients service level expectations are always met. Accountable for timely completion of assigned client specific reports and requirements. Take initiative and action to respond to, resolve, and follow up on customer service issues and client requests in a timely manner. Meet deadlines with frequent interruptions and redefined priorities. Communicate all feedback, client updates, and recommendations to all levels within the organization using professionalism, positive attitude, and discretion to achieve objectives. Provide feedback to Management on any issues concerning call center behavior as it relates to agent tickets Knowledge, Skills, and Abilities: Knowledge Extensive knowledge of client requirements and guidelines Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Efficien...