Customer Success Director

Job description

1. About the Company Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds. Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System. 2. Role Summary / Purpose The Customer Success Director is responsible for spearheading the end-to-end post-sales customer lifecycle, designing adoption frameworks, and establishing long-term retention standards for a high-impact portfolio of accounts. This role exists to serve as a strategic lead, anticipating client revenue and profit strategies and architecting solutions to ensure clients realize maximum value and ROI from the Duetto platform through expert-level consultation and proactive account management. 3. Key Responsibilities 4. Qualifications Required: Preferred: - Develop account-level conversion plans...