Director, Technical Operations

Job description

Position Title: AI/ML Lead – Global Tech Ops Location: Dallas, Ashburn, or London: Your role: We are seeking a creative thinker and technically skilled AI/Machine Learning Specialist to join our Global Technical Operations team. This role will partner with internal stakeholders and consultants to develop scalable solutions that improve our internal processes and the reliability of critical infrastructure. What you’ll do: - Work with global and regional leadership teams to ensure AI solutions are meeting the needs of the business - Partner with the Reliability team to develop and implement models for analysis of operating parameters and incident & break/fix data to identify failure trends and systemic issues. - Analyze failure and break/fix data, operating parameters and maintenance activities to assist with Root Cause Analysis, including Human Error contributors - Identify data inflection points for development of predictive models - Partner with the Maintenance and Change Management teams to evaluate procedures for compliance with standards. - Serving as AI SME, collaborate with internal stakeholders to identify use cases that drive continuous improvement. - Support the developmen...