Call Center Agent

Job description

Description Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m. At MCHC Health Centers, we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference. MCHC is seeking a friendly, detail-oriented Call Center Agent to join our team. As a vital part of our Patient Services team, you will be the first point of contact for patients, helping ensure a positive experience while connecting individuals to the care they need. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. Key Responsibilities: We Offer a Cadillac Benefits Package - Answer and route incoming calls using a multi-line phone system - Schedule, reschedule, and cancel patient appointments accurately - Provide patients with information regarding services, clinic locations, and insurance eligibility - Respond to patient inquiries via phone, fax, and MyChart - Update patient records and verify insurance information - Coordinate with internal departments and external resources as needed - Mainta...