Portfolio Manager, Contact Centre & Circulation Services (Under Review)

Job description

Requisition ID: 22550 Department: Ottawa Public Library: Service: Client Services: Branch: Contact Centre & Circulation Services Employment Type: 1 Permanent Full Time Position Work Hours: 35 hours per week Affiliation: MPE: Salary Information: $95,127.76 - $120,309.28 annually (2025 rates of pay) Location: 100 Tallwood Drive: City: Ottawa, ON: Job Category: Ottawa Public Library: Application Close: 09/06/2026: JOB SUMMARY: Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the city of Ottawa, that meet the unique needs of diverse communities, delivered through a range of approaches, including in-person, virtual, and mobile channels, and reflecting a citizen-centered approach. You are responsible for the planning, implementation, management, and evaluation of client-focused service delivery through Ottawa Public Library’s contact Centre and circulation services. You lead the coordinated development and continuous improvement of service models, policies, procedures, and initiatives to ensure efficient, consistent, and responsive service aligned with the library’s strategic direction. You provide operational leadership for contact...