EMEA Customer onboarding Lead

Job description

Your role Regional Governance & Oversight: - Govern onboarding delivery across all in-market teams within the region, ensuring adherence to global standards, SLAs, and best practices. - Establish and enforce a consistent regional onboarding framework, including documentation, milestone tracking, and reporting. - Monitor onboarding KPIs across markets and drive performance improvement initiatives where gaps are identified. - Conduct regular performance reviews with local onboarding teams to ensure service consistency and accountability. - Act as regional escalation point for complex or high-risk onboarding programs. Customer Onboarding & Transition: - Oversee the end-to-end onboarding lifecycle from Sales handover through to go-live. - Ensure all contractual, technical, security, and compliance requirements are validated and executed prior to service activation. - Drive on-time delivery of onboarding milestones in line with customer commitments. Project & Stakeholder Management: - Partner with regional Sales leaders to ensure seamless deal-to-delivery transitions. - Coordinate cross-functional collaboration across Sales, Operations, and Implementation. - Proactively identify risks a...