Patient Experience Manager 1

Job description

Role Overview Sodexo is seeking an Environmental Services / Patient Experience Manager for a 250-bed healthcare account, Jefferson Washington Township Hospital, located in Turnersville, N.J. Looking for a manager with exceptional customer service skills, great employee relations and knowledge of patient interviewing, black light and quality assurance inspections. This manager will have direct oversight of our Patient Experience Program serving as a working manager providing patient /family member interviews, serving as a liaison coordinating requests from patients to enhance their patient experience, conducts routine inspections to ensure cleaning excellence, observes safety guidelines and coordinates education to our EVS employees in the field to deliver excellent customer service. This is a first shift position that does cover weekends and holidays on rotating basis.This Manager will be part of our Sodexo Healthcare Environmental Services/Housekeeping team working to direct housekeeping operations at our location, partnering to deliver innovative solutions. Our team has the responsibility for driving client satisfaction by providing stellar customer service via effective communic...