Contact Center Representative

Job description

Description Credit Union of Georgia is growing, and with that growth, we’re excited to welcome a dedicated Contact Center Representative to our team. At Credit Union of Georgia, every role plays a vital part in helping our members achieve their financial goals and this position is no exception. Join a team that puts members at the center of everything we do! As a Contact Center Representative, you will be the first point of contact for members, providing exceptional service through phone, email, and digital channels. This role is responsible for handling inquiries, resolving account questions, assisting with transactions, and ensuring each member receives a smooth and supportive experience. The ideal candidate will bring strong communication skills, a passion for service, and a commitment to delivering solutions that build trust and strengthen member relationships. Responsibilities: - Upholds Credit Union of Georgia brand standards by consistently delivering our journEASE member experience - Engage, Ask, Solve, and Excite - to provide exceptional service in every interaction. - Accurately and efficiently processes routine member transactions, including loan payments, transfers, and...