Access Specialist (Remote-IL/MA)

Job description

Stella Mental Health is a leading provider of breakthrough mental health treatments for depression, PTSD, and anxiety. We utilize cutting-edge modalities, including ketamine infusions, intranasal esketamine (Spravato), transcranial magnetic stimulation (TMS), and Stellate Ganglion Block (SGB), to help our patients achieve lasting relief. We are a community of compassionate professionals who support our patients and each other throughout their healing journey. About the Role: The Access Specialist plays a critical role in ensuring patients can access the care they need by navigating the complexities of insurance coverage. This role is primarily responsible for completing Verification of Benefits (VOB) and securing Prior Authorizations (PA) for interventional treatments, including TMS, Spravato, and other advanced therapies. As part of the centralized Access Team, you’ll act as both a patient advocate and an operational partner- working behind the scenes to remove barriers to care while supporting clinic teams with timely, accurate insurance insights. What You’ll Do: Patient Advocacy & Access: - Complete comprehensive Verification of Benefits, ensuring patients and internal teams hav...