Customer Service Representative

Job description

What We Need Corpay is currently looking to hire a Customer Service Representative within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will support clients by coordinating service accommodations, including temporary housing or hotel placements, while delivering exceptional customer service and ensuring clear communication throughout the process. You will report directly to Customer Service Supervisor and regularly collaborate with cross-functional teams across the lodging department. How We Work As a Customer Service Representative, Corpay will set you up for success by providing: Role Responsibilities - Hybrid workspace in St. Charles, IL - Company-issued equipment - Formal, hands-on training The responsibilities of the role will include: - Communicating with clients to assess and meet service needs - Coordinating temporary housing or hotel accommodation based on client requirements - Explaining procedures, costs, and timelines clearly and compassionately - Utilizing internal tools and external platforms to search and confirm reservations - Negotiating rates and coordinating directly with pr...