Client Management Specialist I

Job description

Job Summary The Client Management Specialist I acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Client Management Specialist I will act as the primary liaison between Hub Group’s customers, warehouses, and carriers. You will successfully manage the supply chain needs of multiple customers; provide industry-leading customer service; and ensure superior and expeditious execution of customer requirements. This role includes significant customer interface responsibilities. Once the on-boarding of these customers has occurred, the Client Management Specialist I will assist with order creation, monitor, and report order acceptance, order processing/updates, maintain inventory integrity, and manage accessorial charges by the use of various Hub Group transportation management systems. The Client Management Specialist I reports to the Manager, Account Management. Essential Job Functions: - Develop a strong working relationship with customer accounts and provide resolution of issues and concerns in a timely manner. - Assess customer needs and act as the p...