Part-time Product Support Specialist - Malmö

Job description

We are looking for a Product Support Specialist based in Malmö to join our team! Spiideo is the leading provider of automatic cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility. Today, Spiideo is used by hundreds of organizations globally, including some of the worlds largest and most well-known such as English Premier League clubs, Major League Soccer (MLS), LigaMX, United Soccer League (USL), National Womens Professional League (NWSL) and hundreds of youth and collegiate programs. Our customers can typically be found in team sports like soccer, basketball, ice hockey, field hockey, futsal, lacrosse, etc. ABOUT THE ROLE Responsibilities & opportunities: Answering incoming requests from Spiideo customers and triaging according toour Service Level Agreements Escalating incidents to our Engineering team Be the first point of contact and advocate of our customers across all products Investigate and replicate bugs or test...