Director, Product Management - Platform Security

Job description

Job Description Director of Product Management, Zendesk Platform Security Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a seasoned Director of Product Management to lead Platform Security efforts across Zendesk’s Platform — including MCP Server, A2A flows, APIs, Actions, and other endpoints we expose as tools for AI Agentic actions. In this role, you’ll define and drive a bold, practical security roadmap that embeds the latest protocols (FAPI 2.0, mTLS, fine‑grained OAuth scopes, PKI/cryptographic controls), Zero Trust principles, and ML/AI‑powered detection into our platform — delivering enterprise‑grade security, observability, and controls that our customers can trust. You will play a vital role in partnering closely with the Chief Trust & Security Officer’s organization, cross‑functional engineering teams, and product leaders to turn strategy into shipped features and measurable outcomes. Role Snapshot: Job ti...