IT Support - Trainee

Job description

Why your job is important to us We promise our clients that we will provide straight forward, efficient and secure IT management. For most clients their most frequent interaction with us, is through our remote helpdesk service. Clients contact support at a moment of personal stress – they are busy hardworking folk who can’t get something to work, and we can all empathise with that feeling! Your job is to be proactive, professional and friendly – fixing their issue, preventing it from happening again, making them feel calm and confident in your ability, and making sure that the client feels well communicated with, in a manner that hasn’t made them feel silly for calling in the first place! The feeling you leave the client with after your call, will often form that clients whole opinion of our firm. To our clients, you are ramsac! Wow, that’s refreshing!: Clients tell us it’s our personable, proactive approach that really makes a difference. On a day to day basis you will: Help our clients with any tech question they need to raise, by phone, portal or email. Deal with a wide variety of users with varying levels of technical knowledge. Manage a demanding case load in line with SLAs, a...