IT Support Analyst (Out of Hours)

Job description

Practice Group / Department: IT Regional - Service Desk - UK Job Description: We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role: Reporting to the IT Customer Services Team Leader, this is a customer focused, visible role requiring excellent first and second line desktop support skills. This role works alongside the existing Service Desk team, but covering our out of hours shift pattern. This role is hybrid, based in our Newcastle office. The role will involve but is not limited to the following: Out of Hours Support: During night shifts, weekends/bank holidays and during peak hours when working...