Restaurant Shift Leader

Job description

GENERAL DESCRIPTION: Leads and behaves according to Potbelly Values. Leads a shift by managing and developing Associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies, procedures, and tool use with essential areas of focus including but not limited to: FOCUS People: - Lead Associates to run great shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training. - Ensures that all station training programs are executed to standard. - Know and execute personnel policies, labor laws and safety and security procedures. - Lead Associates to ensure opening/closing/transition duties are completed without supervision. - Maintain a fun, positive, respectful, and professional work environment. - Inform the General Manager of employee issues and concerns. Customers: - Provide fast, friendly, and accurate service. - Empower Associates to make sure all customers leave happy. - Know and execute all food safety requirements and practices. - Effectively handle customer complaints/issues. Sales: - Manage and organize the line and delegate duties...