Soft Service Manager

Job description

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Overview: The Soft Services Manager position is responsible for supplier performance, processes, and quality standards for services including but not limited to cleaning/custodial, landscaping, solid waste & recycling, pest control, and painting/patching, to elevate overall site services performance. What this job involves: - Participate in the creation and implementation of inspections and other quality practices and procedures. - Continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction. - Directly interface, both verbally a...