Senior Director Information Technology

Job description

Location New York, New York Shift: Day (United States of America) Description: Senior Director, IT Operations Department: Information Technology: Reports to: Vice President & Chief Technology Officer Position Summary: The Senior Director of IT Operations is a strategic, transformative technology leader responsible for the operational excellence, reliability, and scalability of IT services across a large, complex academic medical center with more than 50,000 employees , multiple hospitals, and two premier medical schools . This role oversees all enterprise IT Service Management (ITSM) processes , the IT Service Desk , and a 24x7 Network Operations Center (NOC) that proactively monitors infrastructure, applications, and connected devices to prevent service disruption and ensure continuity of critical clinical, academic, and research operations. The Senior Director plays a pivotal role in modernizing service management platforms , elevating the service experience, and creating an enterprise capability that increases workforce productivity through automation, self-service, AI‑driven knowledge , and intuitive support workflows. Key Responsibilities: IT Service Management & Service Exper...