Senior Fullstack Software Engineer - AI Copilot

Job description

Job Description At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture. We are looking for a Senior Fullstack Engineer to join our AI Copilot organisation. AI Copilot is a multi-million ARR product that puts AI directly into the hands of customer service agents and administrators.You will lead the design, implementation, testing, and delivery of features spanning React and TypeScript-based UIs and scalable backend services (primarily Ruby), bringing AI-powered solutions to Zendesk’s customers. We ship to learn: our philosophy is to deliver early, deliver often, and iterate based on real-world customer feedback. What you'll be doing: Own delivery of frontend and backend features, from technical design through production release and ongoing iteration. Build and maintain performant, accessible UIs and robust backend services, enabling seamless AI-powered interactions for end users. Work closely with product managers, designers, and ML engineers to translate requirements into impactful technical...